Returns & Refunds

We want you to be happy with your NightForgeCollectors order.

Because our products may be fulfilled by different partners, please contact us before returning any item.

Do not send a product back to the address shown on the original package unless our support team has specifically instructed you to do so.

Return requests

If you would like to request a return, contact us within 14 days of receiving your order.

Your item must generally be:

Please provide your order number and the reason for your return.

Once your request has been reviewed, we will provide the appropriate return instructions.

The return location may vary depending on the product and fulfillment partner.

Items returned without prior authorization may not be eligible for a refund.

If your order arrives damaged, defective or you receive the wrong product, contact us as soon as possible.

Please provide:

After reviewing the case, we may offer a replacement, refund or another appropriate solution.

For eligible change-of-mind returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.

Original shipping charges may not be refundable where permitted by law.

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

If you need to cancel an order, contact us as soon as possible.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Certain products may have specific return restrictions for hygiene, personalization, clearance or other reasons permitted by applicable law.

Any applicable restriction should be clearly stated on the relevant product page.

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

If local law provides stronger rights than this policy, those legal rights will apply.

Before returning any item, contact NightForgeCollectors support with your order number and details of your request.