Shipping

Shipping

NightForgeCollectors works with selected fulfillment partners to ship orders directly to customers.

Processing times

Orders are usually processed within 1–5 business days, unless otherwise stated on the product page.

Processing times may vary depending on the product, supplier availability and order volume.

Estimated delivery times

Delivery times depend on the destination and the fulfillment location of the product.

Typical estimates are:

  • Europe: approximately 5–12 business days

  • United Kingdom: approximately 5–12 business days

  • United States & Canada: approximately 7–15 business days

  • Rest of the world: approximately 7–20 business days

These are estimates only and may be affected by customs, carrier delays or local delivery conditions.

Multiple packages

If your order contains several products, they may be fulfilled by different partners.

This means your order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees because an order is split into several packages.

Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information.

Tracking updates may take several days to appear after dispatch.

Customs and import fees

International orders may be subject to customs duties, taxes or import fees depending on the destination country.

Unless these charges are collected at checkout, they are the responsibility of the customer.

Damaged or incorrect orders

If an item arrives damaged, defective or incorrect, contact us as soon as possible after delivery.

Please include:

  • your order number;

  • clear photos of the product;

  • photos of the packaging;

  • a description of the issue.

We will review the situation with our fulfillment partner and work with you toward an appropriate solution.

Questions about your order?

Contact us through our support page and include your order number so we can assist you as quickly as possible.